Shipping Policy
We are committed to providing you with high-quality products and exceptional service. In order to ensure that your products arrive safely and in a timely manner, we have implemented the following shipping policy:
Shipping Methods: We offer several shipping methods to choose from, including standard shipping and expedited shipping. The shipping cost will vary depending on the selected shipping method and destination.
Processing Time: Orders are typically processed within 1-2 business days. However, during peak periods, processing times may be slightly longer.
Shipping Time: Once your order has been processed and shipped, the estimated delivery time will depend on the shipping method selected and the destination. Standard shipping usually takes 3-7 business days, while expedited shipping usually takes 1-3 business days.
Shipping Restrictions: We currently only ship within India. We do not ship to PO boxes or APO/FPO addresses.
Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This will allow you to track your package and stay up to date on the delivery status.
Shipping Delays: In rare cases, shipping delays may occur due to unforeseen circumstances, such as severe weather conditions or carrier delays. If your order is delayed, we will do our best to notify you and provide you with an estimated delivery date.
Shipping Fees: Shipping fees are calculated based on the shipping method selected and the destination. The shipping fee will be displayed during the checkout process.
International Shipping: Unfortunately, we do not currently offer international shipping. We apologize for any inconvenience this may cause.
Cancellation policy
If you wish to cancel your order, you must do so within 24 hours of placing the order. After 24 hours, we cannot guarantee that we will be able to cancel your order.
If your order has already been shipped, we cannot cancel the order. You may return the product once it is received, in accordance with our return policy.
To cancel your order, please contact our customer service team by phone or email. You will need to provide your order number and the reason for cancellation.
If your order is cancelled within 24 hours of placing the order, we will issue a full refund to your original form of payment within 2 business days.
If you have any questions about our cancellation policy, please contact our customer service team for assistance.
Thank you for choosing our company for your beauty and esthetic product needs.
Privacy Policy
At The Natural Glint, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your personal information when you interact with our website or use our products and services.
Collection of Information We may collect personal information, such as your name, email address, phone number, and payment information when you purchase products from us or sign up for our newsletter. We may also collect information about your device, browser, and browsing activity when you visit our website.
Use of Information We use the information we collect to provide and improve our products and services, to communicate with you about your orders, to personalize your experience, and to analyze website usage. We may also use your information to send you promotional emails or newsletters, but you may opt-out of these communications at any time.
Sharing of Information We may share your personal information with third-party service providers who help us operate our website, process payments, and ship products. We may also share your information if required by law or to protect our legal rights.
Cookies Our website uses cookies, which are small data files that are stored on your device when you visit our website. Cookies allow us to remember your preferences and improve your browsing experience. You may disable cookies in your browser settings, but some features of our website may not function properly without cookies.
Security We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no security system is perfect, and we cannot guarantee the security of your information.
Children Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13, and if we become aware that we have collected personal information from a child under 13, we will take steps to delete the information.
Changes to Privacy Policy We may update this Privacy Policy from time to time, and we encourage you to review it periodically. If we make significant changes to this policy, we will notify you by email or by posting a notice on our website.
Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at [contact information].
Return policy
Eligibility: To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as when you received it.
Timeframe: You have 7 days from the date of purchase to return the product. After 7 days, we cannot offer you a refund or exchange.
Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund will be for the cost of the item only, excluding any shipping charges. Please allow 2-3 business days for the refund to appear in your account.
Exchanges: If you would like to exchange your product, please contact us first. We will guide you through the process of returning the original item and receiving a new one. You will be responsible for any difference in cost between the two products and any additional shipping charges.
Damaged or defective items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement to be sent to you as soon as possible.
Non-returnable items: We cannot accept returns on gift cards, downloadable products, or personalized items.
We reserve the right to refuse a return or exchange if the product does not meet our eligibility requirements.
Please contact us at [insert company contact information] if you have any questions or concerns regarding our return policy.
General Terms and Condition
Thank you for your interest in our beauty and aesthetic products. Before you make any purchase, please take a moment to read through our terms and conditions carefully. By using our products, you agree to be bound by these terms and conditions.
Product Information and Use Our products are designed for external use only. We are not liable for any harm caused by the misuse of our products. Please read the product instructions and ingredient list before using our products. If you have any concerns about allergies, please consult your doctor before use.
Payment and Pricing All payments for our products must be made in full before the products are dispatched. Prices of our products may vary depending on market conditions, and we reserve the right to change our prices at any time without prior notice.
Shipping and Delivery We will do our best to dispatch your order within the estimated delivery time frame. However, we are not responsible for any delays caused by third-party shipping services. If your package is lost or damaged during shipping, please contact us for assistance.
Returns and Refunds We want you to be satisfied with your purchase. If you are not satisfied, you may return the product within 7 days of receipt. The product must be in its original packaging and condition. Refunds will be issued within 2-3 days of receipt of the returned product.
Intellectual Property All content on our website, including text, images, and logos, is the property of our company and protected by copyright laws. You may not use our content for commercial purposes without our written permission.
Limitation of Liability We are not liable for any indirect, special, or consequential damages arising from the use or inability to use our products. Our liability is limited to the purchase price of the product.
Governing Law and Jurisdiction These terms and conditions are governed by the laws of the state in which our company is registered. Any dispute arising from these terms and conditions will be resolved in the courts of that state.
We hope you enjoy using our products. If you have any questions or concerns, please do not hesitate to contact us
Dispute Resolution
At our beauty and esthetic product company, we are committed to providing the highest level of customer satisfaction. We understand that disputes may arise from time to time, and we want to assure you that we have a fair and efficient dispute resolution process in place.
If you have a dispute with us, we encourage you to first contact our customer service team at [insert contact information]. Our team will work with you to try to resolve the issue quickly and to your satisfaction.
If you are not satisfied with the outcome of your interaction with our customer service team, you may escalate the matter to our dispute resolution team. To do so, please send an email to [insert email address] with a brief explanation of the dispute and any relevant documentation. Our dispute resolution team will review your complaint and respond to you within 7 days.
If we are unable to resolve the dispute to your satisfaction, we may suggest mediation or arbitration as an alternative to going to court. Mediation and arbitration are alternative dispute resolution processes that can be less expensive and time-consuming than going to court. Our dispute resolution team will provide you with information on how to initiate either process if it is appropriate for your case.
Please note that if you choose to pursue mediation or arbitration, you may be required to pay fees associated with those processes. We will work with you to determine the best course of action for your specific case.
We take all disputes seriously and are committed to finding a fair and reasonable resolution. If you have any questions or concerns about our dispute resolution process, please do not hesitate to contact us.